Refund and Returns Policy

At [Chwatch Store], we want you to be completely satisfied with your purchase. If you’re not happy with your order, our Refund and Returns Policy is here to assist you. Please read the details below to understand our process.

1. Returns

Eligibility for Returns
We accept returns within [15, 30 days] of your purchase, provided the following conditions are met:

The item must be unused, unworn, and in the same condition as received.
The item must be in its original packaging with all tags, manuals, and accessories included.
Proof of purchase, such as a receipt or order confirmation, is required.

Non-Returnable Items
Certain items are not eligible for returns, including:

Gift cards
Custom or personalized items
Items purchased on clearance or sale (if applicable)

How to Initiate a Return
To initiate a return, please contact our customer service team at [Your Contact Information] with your order details. We will provide you with instructions on how to return your item.

2. Refunds

Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days, e.g., 7-10 business days].

Late or Missing Refunds
If you haven’t received your refund after the specified processing time, please:

Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at [Your Contact Information].

3. Exchanges

Defective or Damaged Items
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [Your Contact Information] with photos and details of the damage.

4. Shipping Returns

Return Shipping Costs
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping Instructions
When returning your item, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Cancellations

Order Cancellations
If you need to cancel your order, please contact us immediately at [Your Contact Information]. If your order has not yet been processed or shipped, we will do our best to cancel it. If the order has already been shipped, you will need to follow our return process.